Customer terms of service

Customer terms of service are your workshop’s trading terms for end customers — payment, retention of title (goods stay yours until paid), collections costs, and acceptance by continued use. They are separate from TreadOS’s own platform terms. Open Settings → Customer terms.

Where to manage them

TreadOS starts you with a clear standard template you can edit. Use placeholders such as {{workshop_name}} so your business name fills in automatically from Company settings.

• Edit the terms document and tick Save as a new version when the wording changes enough that customers should be notified again.
• Edit the notice email (subject and body). Preview it and send a test to yourself first.
• Emails use your company logo and business name the same way reminder and invoice emails do — upload the logo under Company settings if emails still show the TreadOS mark.
• Use Email customers missing this version to notify anyone who has not yet received the current version. The table shows when each customer was last sent a notice.
• Use Open public link to review the customer-facing page before you send notices.

Customers can read the terms on the public link included in the email, and signed-in portal users can open Terms of service in the portal menu.

Have a local solicitor review the wording for your country before you rely on it for credit or recovery — the template is practical and broad, not a substitute for legal advice.