Subscription & billing

Subscription & billing is where account owners manage the TreadOS plan, payment method, and billing portal. This page is about your relationship with TreadOS as a service, not the invoices you send to your own customers.

• After the first successful payment, the subscription renews automatically each period until you cancel. Use Manage payment & invoices to update the card, download invoices, or stop the subscription.
• Checkout stores your card on the subscription so renewals charge automatically — you should not need to re-subscribe each period.
• If a renewal payment fails, the workshop stays open for a grace period while the card is retried. Update the card during that window so access is not interrupted.
• If billing still needs attention after grace ends, the app may limit screens until billing is resolved. You can still reach this page so the account can be brought current.
• Company owners can permanently delete the workshop from this page. That cancels billing and removes workshop data.

Changing plan size

Moving between single-site and multi-site plans may ask you to merge or restore workshop sites so the subscription matches how many locations you operate. Follow the on-screen consolidate or restore steps carefully — they change which sites remain active for day-to-day work.

Who should manage it

Usually this page belongs to the owner, director, or finance administrator rather than front-line workshop staff. Changes here can affect access to features across the whole company.

If billing is overdue or a payment method expires, resolve it here first. The rest of the application may not behave normally until the account is back in good standing.