Reference

Glossary

Short definitions of common TreadOS terms.

Job: A single workshop visit or work package, holding measurements, narrative, and links to quotes or invoices.
Wheel map: Diagram of the vehicle’s tyre positions with colour-coded condition bands.
Re-Torque: Legally required nut check after wheels were removed and refitted; tracked as its own event.
Torque Check: Routine nut tension verification at any time — not interchangeable with Re-Torque.
Quote: Priced proposal before work is committed; may be shared to the portal or by secure email for approval. Some workshops label these as estimates instead — controlled under Settings → Finance → Quote or estimate language.
Estimate: Alternative label for a priced pre-work proposal when the workshop enables estimates instead of quotes under Settings → Finance → Quote or estimate language. Same workflow, different customer-facing wording.
Invoice: Bill for completed work; may sync to your accounting integration.
Credit status: Whether a trade customer can open more account work: open, overdue, or stop credit.
Stop credit: Blocks new jobs for a customer until the account owner approves the next job (one approval, 24 hours) or clears the stop.
Customer reminder: Automatic email or text to a customer about an unpaid invoice, tyre rotation, or wheel alignment — configured under Settings → Reminders.
Twilio / text messaging: The external messaging service your workshop connects under Settings → Text messages so TreadOS can send customer texts. The workshop pays Twilio; staff never paste API keys into TreadOS.
Work request: Customer-submitted note or ticket that workshop staff triage from their notifications queue.
Document origin: The “Created … by …” line on some jobs, invoices, and proposals showing whether the record was created manually or automatically and what it came from.
Bug report: In-app feedback sent to the TreadOS team when software behaviour is unexpected, including optional automatic error capture.
Accounting sync state: Status of an invoice or proposal push to Xero or QuickBooks — for example pending, synced, or needing manual correction after a mapping or connection issue.
Site: A branch, depot, yard, or workshop location under a broader customer or tenant structure.
Portal user: A customer-side login that can view the portal according to the permissions the workshop granted.
Stock movement: A recorded change in inventory quantity, usually with a reason or source behind the adjustment.
Audit trail: Recorded history showing who changed something, what changed, and when it happened.
Purchase order: A supplier order for stock — build, email, receive, and reconcile against inventory.
Counter sales: Front-desk point-of-sale flow for walk-in retail and quick billing, separate from the full job pipeline.
Tread forecast: Projection of when a tyre position will reach minimum legal tread based on recorded wear and distance — used for alerts and fleet planning.
Passkey: Optional device-based sign-in (face, fingerprint, or PIN) registered after a normal email-and-password login.
Service job: A booked appointment on the workshop schedule — may link to an inspection job when the vehicle arrives.
Casing class: A retread grouping (for example size and application) within which casing credits can be swapped. Credits do not cross classes.
Casing credit / charge: Optional retread accounting for the value of a returned casing or the charge when no credit applies — configured under Settings → Retread & casing.
Alignment machine: A connected wheel alignment system registered to a workshop site so results can flow into TreadOS.
Price band: A customer pricing tier with optional quantity breaks, set under Inventory settings and assigned on the customer record.
Callout charge: Default inventory lines added automatically when a job is marked as a callout / after-hours visit — configured under Job settings.
Tenant / workshop: Your organisation’s isolated data space inside TreadOS. One workshop does not see another workshop’s data.