Terms of Service

These Terms of Service govern access to and use of the TreadOS website, web application, iOS and Android mobile applications, customer portal, technician/worker apps, related communications (including email, SMS, and push notifications), and any associated software or services we provide (together, the service). By accessing or using the service, you agree to these terms. If you use the service on behalf of an organisation, you confirm that you have authority to bind that organisation to these terms.

1. Eligibility and business use

The service is intended primarily for business, trade, workshop, fleet, and commercial use. You must not use the service if doing so would breach applicable law or if you lack authority to agree to these terms. You are responsible for ensuring that your users, staff, contractors, invited portal users, and any person using a device signed into your account comply with these terms when accessing your account or data.

2. Accounts and access

You must provide accurate, current, and complete information when creating or administering accounts. You are responsible for keeping credentials confidential, controlling access to devices and systems used with the service (including shared workshop devices and mobile handsets), and promptly notifying us of any suspected unauthorised access or security incident. We may rely on instructions issued through authenticated accounts unless the law requires otherwise.

3. Mobile applications (Apple and Android)

Where you download or use our iOS or Android applications, these terms apply in addition to any rules of the relevant app store. The apps may request device permissions (for example camera, microphone, location, notifications, and network access) only as needed for features you choose to use. Offline caching and later synchronisation may store operational data on the device; you remain responsible for device security, sign-out on shared devices, and compliance with your workplace policies.

If you obtained the app from the Apple App Store, you acknowledge that the licence to use the iOS app is granted by us, not by Apple, and that Apple has no obligation to provide maintenance or support for the app. To the maximum extent permitted by law, Apple has no warranty obligation with respect to the app. Apple and Apple’s subsidiaries are third-party beneficiaries of these terms solely as they relate to your use of the iOS app, and may enforce those provisions against you. Questions, claims (including product-liability and intellectual-property claims), and support requests relating to the app should be directed to us, not to Apple or Google, except where the store’s own policies require otherwise.

Google Play and other Android distribution channels may apply their own developer and user terms. Uninstalling the app does not by itself cancel a paid TreadOS subscription billed separately through our website or billing provider.

4. Customer responsibility for data and use

You retain responsibility for the legality, accuracy, quality, integrity, and rights clearance of the data, content, records, files, and communications you or your users submit to the service. You are also responsible for your operational decisions, workshop practices, customer communications, legal compliance, and any conclusions or actions taken using information surfaced by the service. The service supports business workflows; it does not replace your professional judgment, legal advice, tax advice, accounting advice, safety procedures, or independent record verification.

5. Your trading terms with your customers

TreadOS is a software platform. Commercial terms between a workshop (or other business subscriber) and that workshop’s end customers — including payment, retention of title, collections, warranties on goods or workmanship, and credit — are agreements between those parties. Tools we provide to help you publish or send your own customer terms do not make us a party to those agreements, and do not transfer your legal obligations to us.

6. Acceptable use

You must not, and must not permit others to:

• use the service unlawfully or in a way that infringes the rights of others;
• attempt to gain unauthorised access to accounts, systems, data, or networks;
• interfere with service integrity, availability, performance, or security;
• upload malicious code, spam, or abusive, defamatory, infringing, or deceptive material;
• send SMS, email, or push messages through the service without a lawful basis, required consent, or in breach of anti-spam or telecommunications rules;
• reverse engineer, copy, scrape, frame, benchmark, or reproduce the service except as expressly permitted by law and only to the minimum extent that law cannot be excluded;
• use the service to build a competing product or to test vulnerabilities without our written approval; or
• misrepresent identity, affiliation, authority, or the source of any communication sent through the service.

7. Subscriptions, trials, fees, and payment

Paid features may be offered on subscription, usage-based, quote-based, or trial terms. Trials may convert, end, or change in accordance with the plan or offer presented to you. Unless otherwise agreed in writing, fees are due in the currency, billing interval, and payment method we specify, and are non-refundable except where required by mandatory law. We may suspend or restrict paid features for overdue amounts, failed payment collection, chargebacks, suspected fraud, or material breach. App-store purchases (if any) are subject to the store’s billing and refund rules in addition to these terms.

8. Communications: email, SMS (Twilio), and push notifications

The service may send transactional and operational messages by email, SMS, and mobile push notification. SMS delivery for workshops that enable text messaging is provided through Twilio (Twilio Inc. and its affiliates) under a connect or similar arrangement. Message content, recipient numbers, delivery metadata, and related logs may be processed by Twilio and telecommunications carriers to deliver the message. You are responsible for the content of messages you instruct the service to send, for having a lawful basis to contact recipients, and for any carrier or Twilio usage charges associated with your account.

Push notifications may be delivered via Apple Push Notification service, Firebase Cloud Messaging, or similar platform providers. You can usually control notification permissions in device settings. Disabling notifications may limit some operational alerts but does not cancel your subscription.

9. Changes to the service

We may modify, update, replace, suspend, or discontinue features, integrations, pricing, plans, and parts of the service from time to time. We may also impose usage limits, technical requirements, or operational rules where reasonably necessary for security, legal compliance, supportability, or platform stability. Not all features are available in every region, tier, app platform, or account state.

10. Third-party services and integrations

The service may interoperate with third-party platforms, including without limitation billing providers (such as Stripe), communications providers (such as Twilio), push and analytics providers (such as Firebase / Google), app stores (Apple and Google), accounting systems you choose to connect (such as Xero or QuickBooks), identity, hosting, mapping, speech or text recognition, and similar tools. We are not responsible for third-party products, services, terms, outages, content, or security practices. Your use of third-party services is governed by the relevant third-party terms, and continued interoperability may depend on factors outside our control. Where you connect an accounting or other external system, you authorise us to exchange the data reasonably necessary to provide that integration.

11. Intellectual property

We and our licensors retain all right, title, and interest in and to the service, software, design, branding, documentation, updates, and related intellectual property, excluding customer data you submit. Subject to these terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the service for your internal business purposes during the applicable subscription or authorised access period.

12. Privacy and data handling

Your use of the service is also subject to our Privacy Policy. Where we process personal information on behalf of a business customer, that customer remains responsible for giving any required notices, obtaining consents where needed, and determining the lawful basis for collection and use of the relevant information. You represent that you have the necessary rights and permissions to submit data to the service and to instruct us to process it for the purposes contemplated by these terms.

13. Availability, support, and beta features

We aim to provide a reliable service, but we do not guarantee uninterrupted availability, error-free operation, or that every defect will be corrected on any specific timetable. Maintenance, upgrades, internet issues, third-party outages (including app stores, carriers, SMS providers, and payment networks), security events, and matters beyond our reasonable control may affect access. Any alpha, beta, preview, pilot, or experimental feature is provided entirely at your own risk, may be changed or withdrawn at any time, and may be subject to additional limitations.

14. Disclaimers

To the maximum extent permitted by law, the service is provided on an "as is" and "as available" basis. We disclaim all warranties, representations, and guarantees not expressly stated in these terms, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted availability, and accuracy of outputs. We do not warrant that the service will meet every requirement, operate without interruption, or produce results suitable for legal, regulatory, safety-critical, tax, accounting, or commercial decisions without your independent verification.

15. Limitation of liability

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, business opportunity, data, anticipated savings, or interruption arising out of or relating to the service, even if we were advised of the possibility. To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the service, these terms, or any related dealings will not exceed the total fees paid by you to us for the affected service in the 12 months immediately before the event giving rise to the claim.

16. Consumer and non-excludable rights

Nothing in these terms excludes, restricts, or modifies any guarantee, warranty, right, remedy, or liability that cannot lawfully be excluded or limited under applicable law, including non-excludable consumer protections that may apply in New Zealand, Australia, the United Kingdom, or the United States. Where such laws apply, our liability is limited to the greatest extent permitted by those laws.

17. Indemnity

You agree to indemnify, defend, and hold harmless us, our affiliates, and our respective personnel from and against claims, losses, liabilities, damages, judgments, penalties, costs, and expenses, including reasonable legal fees, arising out of or relating to your data, your use of the service, messages you send through the service, your breach of these terms, your breach of law, or your infringement of any rights of another person or entity.

18. Suspension and termination

We may suspend, restrict, or terminate access immediately if we reasonably believe it is necessary to protect the service, other users, our rights, or compliance obligations, including where there is suspected fraud, abuse, non-payment, unlawful conduct, or material breach. You may stop using the service at any time, but accrued payment obligations and any provisions that by their nature should survive termination will remain in effect.

19. Changes to these terms

We may update these terms from time to time. The updated version becomes effective when posted on this page unless a later date is stated. Your continued use of the service after an update takes effect constitutes acceptance of the revised terms, subject to any rights you may have under applicable law. If you do not agree, you must stop using the service.

20. Governing law and jurisdiction

Unless otherwise required by mandatory law or agreed in a separate signed contract, these terms are governed by the laws of New Zealand, excluding conflict-of-law rules, and the courts of New Zealand will have non-exclusive jurisdiction over disputes arising from them. If you are entitled to rely on mandatory local consumer, privacy, or other statutory rights in another jurisdiction, those rights remain unaffected to the extent they cannot lawfully be waived.

21. General

These terms, together with any applicable order form, subscription terms, pricing page, service-specific terms, and our Privacy Policy, form the entire agreement between you and us regarding the service. If any provision is found unenforceable, the remaining provisions will continue in effect to the maximum extent permitted by law. Our failure to enforce a provision is not a waiver. You may not assign these terms without our prior written consent, and we may assign them as part of a corporate restructure, financing, merger, or sale of business or assets.

22. Contact us

Questions about these terms can be sent to admin@treados.net.